Our Privacy Principles

We do not sell customer information.

We do not permit those who are doing business on our behalf to use our customer information for their own purposes.

We contractually require any person or organization providing products or services on our behalf to protect VS customer information.

We do not share customer information with anyone within or outside VS unless:

• You expressly authorise it; or
• It is permitted or required by law; or
• Your insurance policy contract with us permits us to do so.

We provide our prospective and former customers the same protection as existing customers pertaining to the use of personally identifiable information.

Information We Obtain From You

Types of information we collect and how we gather it may include:

• From your applications and other forms related to our products and through your conversations with VS representatives or agents
• When you interact with our website at Vantageshield.com.sg, our mobile site and applications, our social media sites and applications or your interactions with our online advertisement
• From your transactions or experiences with us, such as payments, underwriting, and claims

How We Use Information About You

We use customer information, sometimes including consumer report information, for the following purposes:

• Underwrite and rate your policies or accounts
• Process your claims
• Protect against fraudulent and unauthorised transactions
• Provide billing
• Service your policies and accounts
• Enhance your customer experience
• Offer you other insurance or financial services products that may suit you
• Contact you for your views on our products, services and for marketing purposes

We Protect Customer Information

We maintain physical, electronic, and procedural safeguards to protect nonpublic personal information and to comply with associated laws. In addition, we regularly review our policies and practices, monitor our networks, and test the strength of our security.

Information for Internet, Mobile, and Social Media Users

VS may use common tracking technologies like browser cookies, analytical tools, or other technologies to customise our websites, mobile applications, and social media interactions to enhance your overall customer experience. Our mobile and social media applications may also collect non-personally identifiable demographic information (such as age, sex, and location) about the users of each application.

Occasionally, our website may contain electronic links to other websites. In case you choose to visit these websites, their own terms of use, privacy policy and privacy preferences will apply. VS shall not be held responsible for any issues/incidents arising from the use of such websites.

Any changes to our privacy policy in the future will be posted to this website and, where appropriate, through e-mail notification.

Any changes to our privacy policy in the future will be posted to this website and, where appropriate, through e-mail notification.